When we consider data, it may not immediately spark our interest. However, when we realize that data is the very foundation of companies like Google, Facebook, Apple and Microsoft, it becomes a compelling topic. When I share my interest in data, it’s not just about my own learning. It’s about sparking a conversation, encouraging others to share their insights, and collectively becoming more data literate. I look forward to hearing your thoughts on this article. The aim is to take pride in data, like a lion
Introduction:
In the 21st century, data has become an indispensable asset for governments worldwide. The effective collection, analysis, visualisation (monitoring) and data reporting enable governments to make informed decisions, improve public services and drive research initiatives. This article explores the critical role of data in modern governance, highlighting the transformative potential of data visualisation, insights and data sharing. Through a review of recent academic literature and professional experiences, I will demonstrate how data-driven strategies enhance decision-making processes, optimise service delivery and foster innovation in research. My aim with this article is to help drive the ambition to be brave and proud of being a data talent, recognising the integral role they play in data-driven governance. I encourage people to seek their data journey through education first, whether it would be via the Australian Institute of Management (AIM), Sydney University or Konnexus.
The Importance of Data in Government:
Data serves as the foundation for evidence-based policy-making. It enables governments to understand trends, identify issues, and measure the impact of policies, activities, projects, ideas and initiatives. The use of artificial intelligence, big data, machine learning, automation, cyber security and data analysis has become a critical asset to Australia, which is why it is protected under the Security of Critical Infrastructure (SoCI Act) 2018 – section 12F. According to Janssen et al (Benefits, Adoption Barriers and Myths of Open Data and Open Government, 2012), data-driven governance enhances transparency, accountability and efficiency in public sector operations.
Data Sharing and Public Conveniency in Government:
The advent of the digital age has ushered in a new era of data proliferation. Governments can now leverage vast amounts of data to inform policy decisions, improve public services and conduct research. For example, the Office of the National Data Commission (under the Department of Finance portfolio), has the Data and Transparency Act 2022, which involves the secure sharing of Australian Government data between accredited data custodians and users. The ability to effectively visualise and interpret data is paramount in converting raw information (building blocks that require categorisation) into actionable insights (which create benefits and values whether financial or not, qualitative or quantitative, efficiency and/or profitability). It is also good for enabling government services to be developed effectively and efficiently and achieve mutual satisfaction. For example, myGov that homes myTax has made it easier to do your tax returns with minimal need of an accountant, and Medicare to get a certification of vaccinations all in one PDF. Another example is GovTeams, a product of the Department of Finance, which helps government agencies connect together virtually without the need to be in the same place physically.
Data Visualisation: Transforming Raw Data into Actionable Insights:
Data visualisation is a powerful tool that helps interpret complex datasets by presenting information in a graphical format. This facilitates a better understanding and communication of data-driven insights. As Few (Information Dashboard Design: The Effective Visual Communication of Data, 2006) highlights, well-designed visualisations can reveal patterns, trends and correlations that might otherwise go unnoticed. In the context of government, visualisation aids in making informed decisions by providing a clear and concise representation of data. There are several good data visualisation tools to use, ranging from MS Excel (with conditional formatting) to MS Power BI to Google Analytics as free products to utilise for decision-making.
Data Insights: Driving Decision-Making and Service Improvements:
The insights derived from data analysis are crucial for strategic planning and operational efficiency. Governments utilise data insights to optimise service delivery, allocate resources effectively and improve citizen engagement (as mentioned previously). For instance, predictive analytics can be used to anticipate and mitigate public health crises, as demonstrated by the successful use of data analytics during the COVID-19 pandemic (Dunn et al., 2020).
Research and Innovation:
Data-driven research enables governments to innovate and address complex societal challenges. The integration of data from various sources allows for comprehensive studies and the development of robust solutions. For instance, the use of big data in environmental research helps in monitoring climate change and formulating mitigation strategies (Wang et al., Smart Cities of the Future, 2016). In my personal experience, studying and visiting South Korea over the past 10 years infrequently, I have learnt that government-backed data research and innovation (via public and private partnerships) have been the bread and butter for technological advancements, which is part of Samsung, Hyundai, Kia and LG, as the largest companies in the world. Another good example is Incheon City (near the Incheon Airport), which is an ultramodern city with the Free Economic Zone (IFEZ) as a highly effective business environment and centrally controlled by big data and AI to manage administrative activities.
Challenges and Future Directions:
Despite the benefits, there are several challenges that impede the effective use of government data. These include data privacy concerns (according to the Privacy Act 1988), the need for robust data governance frameworks to keep data dynamic (beyond the Archives Act 1983) for streamlined and collaborative purposes, and the lack of technical expertise (which most government agencies rely on contractors (like EY, PwC, KPMG and Deloitte) to assist with the lack of human capital investments). If the Australian Government was truly invested in the Data and Digital Government Strategy [2030 Vision], i.e. ‘for the Australian Government to deliver simple, secure and connected public services for all people, business and the APS through world-class data and digital capabilities’, then this would address the challenges. How to achieve it? Well, Rome was not built in a day, but it requires investment in technology, skills, development and the establishment of clear policies on data and digital platforms.
Conclusion:
Data, whether it is for research, sharing to improve government services, visualisation, insights, research or innovation, is the cornerstone of modern governance, not just leadership skills and direction. By embracing and investing in the tools mentioned in this article, I believe that government can enhance decision-making, improve public services, and drive research and innovation. The journey towards data-driven governance demands bravery and foresight, akin to the lion’s courage in navigating the complex landscape of the 21st century. Technology is no longer growing at a slow pace, and data and digital technology should spark interest in investing in it. I hope this article starts a conversation in your life with family, friends and colleagues.
About Luka:
From AIM’s data visualisation and insight course (non-promoted), I learnt that you go from data to information, knowledge, insights, and wisdom. With data, you gather information to tell a story, which is the end product to your audience.
From my inclusiveness experience, I always say, ‘You are Unique; what matters most is how you see yourself’. From my professional life, ‘Data is unique; like everyone, we are all part of intersectionalities that define us, and it is meant to be shared’.